Shipping policy

Thank you for visiting and shopping at Space & Self. The following are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

- All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

- You will receive another notification when your order has shipped, along with a tracking number.

- Please note: Order processing may take slightly longer during high-volume periods or holiday seasons.

2. Shipping Rates & Delivery Estimates

We offer standard and expedited shipping options to ensure your items arrive safely. Shipping charges for your order will be calculated and displayed at checkout. (Free shipping is automatically applied at checkout for eligible orders within the contiguous United States.)

3. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24–48 hours for the tracking information to become available in the carrier's system.

If you have not received your shipping confirmation or if you experience issues tracking your package, please contact us at rothem.design@gmail.com with your name and order number.

4. Damaged or Lost Packages

Space & Self is not liable for products damaged or lost during shipping. However, we strive to ensure every customer is fully satisfied:

- Damaged Items: If you receive your order damaged, please contact us immediately at rothem.design@gmail.com within 48 hours of delivery. Please save all packaging materials and damaged goods, and attach clear photos of the damage so we can assist you with a replacement or claim.

- Lost Packages: If your tracking information states that your package was delivered but you have not received it, please check with neighbors or your local carrier first. If it is still missing, reach out to our team for assistance.

5. Address Errors & Incorrect Information

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your shipping address, please email us immediately at rothem.design@gmail.com before your order is processed.

 

Questions?

If you have any further questions about our shipping policy, please feel free to reach out to our customer support team:

- Email: rothem.design@gmail.com